Returns & Refunds

If you have a problem with a product or piece of equipment purchased directly from our online store, please contact us. We’ll work with you to understand the issue and explain the next steps.

How to Start a Return

Call (603) 491-9012 or use our website’s Contact Us form. Please provide your order number or other proof of purchase and a description of the problem. Photos or video may help us resolve it more quickly.

Contact Us Before Shipping a Return

Please contact us before sending anything back so we can provide return instructions and confirm the correct shipping address. We may be able to resolve an application or equipment issue without requiring a return.

Unused Products and Equipment

Unused items may be returned within 30 days of purchase. Items must be in their original condition and packaging, with all included parts and accessories.

For returns unrelated to a defect, shipping damage, or our error, the customer pays return shipping. Original shipping charges are not refundable for these returns.

Defective, Damaged, or Incorrect Items

If an item arrives damaged, is incorrect, or does not work as intended, contact us promptly. Please keep the item, its contents, and any available packaging while we review the issue.

An item is not automatically ineligible because it was opened or reasonably used before the problem was discovered. The 30-day unused-return period does not limit rights under an applicable warranty or law.

If a return is needed, we will provide instructions. Please include the remaining product or equipment and all supplied parts and accessories. Tell us beforehand if anything is missing. Missing original packaging alone will not automatically disqualify a defective-item claim.

Once we receive the return, we will inspect it and review the reported problem. If we confirm a defect or failure to perform as represented under the intended conditions of use, we will issue a refund. If you prefer, we can discuss an available replacement or repair.

For an approved return due to a confirmed defect, shipping damage, or our error, we will provide prepaid return shipping or reimburse reasonable return shipping arranged with us in advance. We will also refund applicable original shipping charges for the affected item.

If we cannot confirm the reported problem, we will explain our findings and discuss the next steps before charging for or arranging any further work or shipping.

Refund Processing

We will notify you of the inspection outcome and whether your refund is approved. Approved refunds include the amount paid for the returned item and applicable sales tax and will be issued to the original payment method within 7–10 business days of approval.

Your bank or payment provider may require additional time to post the credit.

Other Purchases and Warranty Rights

This policy applies to products and equipment purchased directly through nhoilundercoating.com. For purchases from Amazon, a retailer, or an independent dealer, contact the original seller to begin the return process.

Manufacturer warranties and separately issued NHOU warranties may provide additional coverage. Nothing in this policy limits rights or remedies available under applicable law.